Refund & Cancellation Policy

Summary

If you pay for Pulsilon and it isn't right for you, tell us within 14 days of your first charge and we'll refund it in full. After that first-charge window, subscription payments aren't refundable — but you can cancel at any time to stop future charges, and we'll always put right a billing error, a duplicate charge, or an extended outage.

You also don't need to pay to find out whether Pulsilon is useful: the trial is 14 days, needs no card, and cannot charge you.

Details

1. Before you ever pay

Every account starts with a 14-day free trial that requires no payment card. Because there's no card on file, the trial cannot convert into a charge and cannot bill you by accident. It simply ends.

You are only ever charged after you actively choose a plan and complete checkout.

2. The 14-day money-back window

If you're charged and change your mind, we refund the first paid charge on your account in full, provided you ask within 14 calendar days of that charge.

Rule	Position
What's covered	The first paid charge on the account, in full
How many times	Once per account — not per subscription, not per plan change, not on re-subscribing
Deadline	14 calendar days from the charge date
Reason needed	None. "It isn't for me" is enough.
Applies to annual plans	Yes, on the same terms
Effect	Your subscription ends and the account returns to the free plan

3. After the first-charge window

Renewals and subsequent charges aren't refundable, and we don't pro-rate partial periods — if you cancel mid-cycle, you keep full access until the end of the period you've paid for.

We refund outside the window regardless, in these cases:

• Duplicate charge — you were billed twice for the same period.
• Billing error — you were charged the wrong amount, or charged after a cancellation that we failed to process.
• Extended outage — Pulsilon was materially unavailable for a prolonged period during a billing cycle.

These are treated as putting a mistake right, not as discretionary refunds, and they aren't time-limited to 14 days.

4. Cancelling

Cancel at any time from the billing portal, reachable from your dashboard. Cancelling:

• stops all future charges immediately;
• leaves your access running until the end of the period you've already paid for;
• keeps your data — your checks, scores and history remain in your account on the free plan.

Cancelling is not the same as deleting your account. To remove your data entirely, see the account deletion option in Settings.

5. If a payment fails

A failed payment isn't treated as a cancellation. Your plan stays active for 14 days while the payment is retried, and we tell you in the app and by email so you can update your card. If it isn't resolved in that window, the plan pauses — your data stays where it is.

6. How to request a refund

Email support@pulsilon.com with:

• the email address on your account;
• the transaction or invoice number from your Paddle receipt;
• a one-line description, if it's a billing error or outage claim.

We aim to respond within 2 business days. Approved refunds are submitted to Paddle immediately; your bank or card issuer then typically takes 5–10 business days to return the funds to the original payment method.

7. Who processes the payment

Payments for Pulsilon are handled by Paddle, which acts as the merchant of record — Paddle is the seller for the transaction and appears on your statement as PADDLE* PULSILON. Refunds are therefore issued through Paddle back to your original payment method. Paddle's own buyer terms apply to the payment transaction; this policy governs your use of Pulsilon.

8. Chargebacks

If you raise a chargeback or payment dispute with your bank instead of contacting us, we may suspend the account while the dispute is reviewed with Paddle and your bank. This protects the account rather than penalising you — but a message to support@pulsilon.com is faster, and in most cases resolves the issue without involving your bank at all.

9. Your statutory rights

Nothing in this policy limits any refund or cancellation right you have under applicable law that cannot be excluded by agreement.

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Examples

You subscribe and change your mind. You pay for your first month on 3 March and decide on 10 March that Pulsilon isn't for you. You email support and receive a full refund. Your account reverts to the free plan.

You cancel mid-cycle, months in. You've been subscribed since January and cancel on 15 October. You keep full access until 31 October, no further charges are taken, and the October payment isn't refunded. Your checks and score history remain in your account.

You're charged twice. A connection error during checkout bills you twice for the same period. You contact support; we verify the duplicate transaction in Paddle and refund the second charge in full. This is a billing error, so the 14-day window doesn't apply.

Your card expires. A renewal fails on 1 June. Your plan stays active while the payment is retried and we email you. You update the card on 5 June and nothing is interrupted.